Customer Service Conversion Funnel

If your website provides customer service such as technical support, you may need to measure how easily visitors can find the information they need. Each step provides important information that you can use to reduce trouble spots in your Customer Service site.

The following steps are essential to understanding whether the Customer Service site answered your visitors’ questions.

  1. Select Product

  2. Search Topics

  3. View Results

  4. Submit Successful Issue Resolution