Multiple Exit Example

In this example, four visitors came to your Support site. Some of these visitors bounced between steps, and those visitors who abandoned the scenario did so at different exit pages.

Visitor from computer.cnc.com

The result of this activity is four visitors, four visits, and 20 page views, as shown in the following table.

computer.cnc.com

abc.ister.com

net.online.com

system.foxlink.net

/support/selectproduct.aspx

/products/detail.aspx

/company/about.aspx

/products/detail.aspx

/support/searchtopics.aspx

/support/searchtopics.aspx

/support/searchtopics.aspx

/support/viewresult.aspx

/support/viewresult.aspx

/support/viewresult.aspx

/lastpageviewed.aspx

/support/selectproduct.aspx

/support/exitsiteafterviewresult.aspx

/support/searchtopics.aspx

/support/searchtopics.aspx

/support/viewresult.aspx

 

/support/shippingterms.aspx

 

/support/issueresolved.aspx

 

/support/issueresolved.aspx

   

The italicized URLs highlighted are not part of the scenario.

The following graphic shows Scenario Funnel for these four visitors:

Notice that the shippingterms.aspx page is not displayed as an exit page because the visitor from abc.ister.com reentered the scenario during the visitor session.

If you click View Step Transitions at the top of the report, an alternate view of the Scenario Funnel is shown. This view of the report only shows movement between steps within the scenario. It does not show pages that are not part of the scenario.

This view shows where visitors went next when they exited a scenario step before completing all steps in the scenario.

Look at the exit paths for the View Result page in the following graphic. One visitor entered the scenario at Step 3 and went directly back to Step 1. Another visitor entered at Step 1 but then went back and forth between Steps 2 and 3.