System Requirements for Analytics and Visitor Data Mart

Summary of hardware and software requirements for small, medium and large Webtrends installations. The number of page views (Analytics) and events (Visitor Data Mart) determine the installation's size.

This document lists the hardware and software requirements for Webtrends Analytics and Visitor Data Mart, for small, medium and large installations.

For all installations, note the following:

  • Installation on a domain controller is not supported.
  • All servers must reside on the same subnet and the same Windows domain.
  • Do not store logs, analysis data, or report data, even temporarily, on the same drive as the operating system on a Webtrends computer. A minimum of two physical hard drives are required.
  • Always allocate one processor core and 1GB of RAM to the operating system on any server, regardless of the Webtrends components installed on it.
  • Usually, you can allow the operating system on each computer to allocate RAM to Webtrends components. The RAM recommendations provided for each installation size indicate the average amount of RAM that should be made available to each component.
  • A gigabyte network is recommended for medium and larger installations.
  • Servers must have the Web Server Role (including IIS Management Compatibility Role and Web Server IIS Support), Application Server Role, and HTTP Activation. User Access Control (UAC) must be turned off.
  • Ensure that all prerequisites are met for all components.

Contents

Requirements for Small, Medium and Large Installation Topologies | top

Table 1. Recommended Topologies for Analytics and Visitor Data Mart
Topology Role
Small Analytics
  • Up to 5 million page views/day
  • Minimum of 4 servers
Small Visitor Data Mart (includes Analytics)
  • Up to 14 million events/day
  • Minimum of 9 servers
Medium Analytics
  • 5-30 million page views/day
  • Minimum of 9 servers
Medium/Large Visitor Data Mart (includes Analytics)
  • 14-70 million events/day
  • Minimum of 12 servers
Large Analytics
  • Over 30 million page views/day
  • Minimum of 9 servers
Central Server Components
  • Master Database
  • Analysis Engines
  • Reporting and Administration UI
  • GeoTrends

Hardware Requirements

  • 4 core processor, 6 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Supported Databases for Analytics
  • Microsoft SQL Server 2008 Express (included with installation), Standard, or Enterprise Edition
Required Applications
  • Microsoft .NET Framework 3.5 SP1
  • Microsoft Internet Information Services
Components
  • Master Database
Hardware Requirements
  • 2 core processor, 3 GB RAM
  • 1 GB storage for every million page views analyzed (may vary)
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Supported Databases
  • Microsoft SQL Server 2008 Express (included with installation), Standard, or Enterprise Edition
Components
  • Master Database
Hardware Requirements
  • 2 core processor, 3 GB RAM
  • 1 GB storage for every million page views analyzed (may vary)
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Supported Databases
  • Microsoft SQL Server 2008 Express (included with installation), Standard, or Enterprise Edition
Note: If you want to convert Webtrends Analytics reports to Microsoft Word, Webtrends also requires Office 2007 or Office 2010 32-bit version.
Reporting and Administration UI

(Requirements listed are per instance. Instances must be installed on different servers, virtual or physical.

(See "Central Server" for small installation.) Hardware Requirements
  • 1 core processor, 2 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft Internet Information Services (IIS) 7.0 with Windows Server 2008 or IIS 7.5 with Windows Server 2008 R2, Microsoft .NET Framework 3.5 SP1
Hardware Requirements
  • 1 core processor, 2 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft Internet Information Services (IIS) 7.0 with Windows Server 2008 or IIS 7.5 with Windows Server 2008 R2, Microsoft .NET Framework 3.5 SP1
Analysis Engines (See "Central Server" for small installation.) Hardware Requirements
  • 1 core processor, 2 GB RAM, increase to 3GB for larger profiles
  • Temporary storage for [3x daily log file size x number of analysis processes]
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft .NET Framework 3.5 SP1
Hardware Requirements
  • 1 core processor, monitor and adjust RAM according to traffic volume
  • Temporary storage for [3x daily log file size x number of analysis processes]
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft .NET Framework 3.5 SP1
Insight, Real-time, Alerts, Data Extraction API (small installation only) Hardware Requirements
  • 2 core processor, 8 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft .NET Framework 3.5 SP1, Microsoft IIS v. 7.0 or v7.5
  • Messaging Queue
Hardware Requirements
  • 2 core processor, 8 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft .NET Framework 3.5 SP1, Microsoft IIS v. 7.0 or v7.5
  • Messaging Queue
 
Insight, Data Extraction API (See "Insight, Real-time, Alerts, Data Extraction API" for small installation.) Hardware Requirements
  • 2 core processor, 8 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft .NET Framework 3.5 SP1, Microsoft IIS v. 7.0 with Windows Server 2008 or IIS v7.5 with Windows Server 2008 R2
Hardware Requirements
  • 2 core processor, 8 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft .NET Framework 3.5 SP1, Microsoft IIS v. 7.0 with Windows Server 2008 or IIS v7.5 with Windows Server 2008 R2
Real-time and Alerts (See "Insight, Real-time, Alerts, Data Extraction API" for small installation.) Hardware Requirements
  • 2 core processor, 8 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft .NET Framework 3.5 SP1
  • Messaging Queue
Hardware Requirements
  • 2 core processor, 8 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Required Applications
  • Microsoft .NET Framework 3.5 SP1
  • Messaging Queue
SmartSource Data Collector (two minimum)

Hardware Requirements

  • 2 core processor, 1 GB RAM
  • 200 MB storage for every one million server calls

Supported Operating Systems

  • Windows Server 2008 R2 x64
  • Red Hat Enterprise Linux 5.5 or 5.4 x64
  • Red Hat Enterprise Linux 6.2 or 6.1 x64

Supported Web Servers

  • Microsoft Internet Information Server v7.5, Apache Web Server v2.2
Note:

Previous versions of SDC are still compatible with 9.2a.

Note: If you plan to install the Data Collection API on the same server as a SmartSource Data Collector, the server must use Windows Server 2008 R2 x64.

See Virtualization for information on running the SmartSource Data Collector in a virtual environment.

GeoTrends and Log File Management (See "Central Server" for small installation.) Hardware Requirements
  • 1 core for GeoTrends
  • 1 core for Log File Management
  • 3 GB RAM for Geo Trends
  • 1 GB RAM for Log File Management
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Hardware Requirements
  • 1 core for GeoTrends
  • 1 core for Log File Management
  • 3 GB RAM for Geo Trends
  • 2 GB RAM for Log File Management
Supported Operating Systems
  • Windows Server 2008 x64, Windows Server 2008 R2 x64 – Standard or Enterprise
Analysis Data Storage
  • Analytics Report Data: 1 GB per profile
  • Visitor Data Mart Event Data: 5.5 GB per 100 million events
Does not include archives.

I/O

  • 400 64K I/O per second, minimum
  • Analytics Report Data: 1 GB per profile
  • Visitor Data Mart Event Data: 5.5 GB per 100 million events
Does not include archives.

I/O

  • 400 64K I/O per second, minimum
  • Analytics Report Data: 2 GB per profile
Does not include archives.

I/O

  • 400 64K I/O per second, minimum
Visitor Data Mart Configuration Database Hardware Requirements
  • 2 core processor, 3 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64
Supported Databases
  • Microsoft SQL Server 2008 Enterprise Edition
Required Applications
  • SQL Server Integration Services (SSIS)
Hardware Requirements
  • 2 core processor, 3 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64
Supported Databases
  • Microsoft SQL Server 2008 Enterprise Edition
Required Applications
  • SQL Server Integration Services (SSIS)
 
Visitor Data Mart Event and Module Databases Hardware Requirements
  • 8 core processor, 32 GB RAM with 28 GB allocated to SQL Server
Supported Operating Systems
  • Windows Server 2008 x64
Supported Databases
  • Microsoft SQL Server 2008 Enterprise Edition
Required Applications
  • Microsoft IIS, Microsoft .NET Framework 3.5 SP1
Hardware Requirements
  • 12 core processor, 64 GB RAM with 60 GB allocated to SQL Server
Supported Operating Systems
  • Windows Server 2008 x64
Supported Databases
  • Microsoft SQL Server 2008 Enterprise Edition
Required Applications
  • SQL Server Integration Services (SSIS)
Visitor Data Mart Event Database Loader, Score Hardware Requirements
  • 4 core processor, 8 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64
Hardware Requirements
  • 8 core processor, 8 GB RAM
Supported Operating Systems
  • Windows Server 2008 x64

About Existing Installations and Hardware Scaling | top

If you have an existing installation of Webtrends software on hardware that does not meet the recommended configurations, the Webtrends installer will not prevent you from installing new versions of Webtrends software. However, if you encounter performance issues with a new installation on existing hardware, Webtrends support may recommend that you first upgrade your hardware to comply with minimum recommended hardware configurations.

As with any enterprise software, the recommended hardware configuration for running Webtrends software is likely to include more dedicated processing power and RAM as the application matures. The low cost of multi-core processors and RAM makes it sensible to install Webtrends software on computers that exceed the minimum recommended configuration. This makes it less likely that your organization will need to purchase new hardware as your use of the application increases.

Storage and Memory Allocation Guidelines | top

Many factors influence storage requirements, including type of profile (full analysis, basic, express, SmartView, Visitor Data Mart) and complexity (number of custom reports or event tables, analysis limits). The following storage specifications are guidelines based on average usage and do not cover all usage ranges. The actual storage needed for your installation of Webtrends software may be different depending on the type and use of your installation.

Table 2. Storage Sizing Guidelines for Analytics
Page Views per day, Per Profile Storage Guidelines
1.5-3 million page views 500 MB per profile for each year of data
10-15 million page views 1 GB per profile for each year of data
40-50 million page views 2 GB per profile for each year of data

For example, if you have 50 profiles that collect 100 million page views per day, your storage guideline is:

100 million page views / 50 profiles = 2 million page views per profile, per day

1 GB (twice the average for 2 MPV/day/profile) * 50 = 50 GB

Note: These figures do not include archiving of snapshots for backup purposes, which can quickly increase storage requirements. For example, if you keep 7 daily archives, 4 weekly, 1 monthly, 1 quarterly and 1 yearly, for your analytics data using default settings for archiving, you will need 15 times more storage than without archiving.
Storage Sizing Recommendation for Insight
A minimum of 10 GB per server.

Virtualization | top

Webtrends supports installation of Webtrends software on the following virtualization products only:

  • VMWare ESX, versions 3.5 and above (4.1 or 5.0 recommended)
  • VMWare ESXi, versions 3.5 and above (4.1 or 5.0 recommended)

SDC may be run in a virtual environment with these characteristics:

Webtrends does not support installation of Webtrends software on any other virtualization products, including the following:

  • Microsoft Hyper-V
  • VMware Workstation
  • VMware Fusion
  • VMware Server
  • VMware GSX Server
  • VMware Player

If you plan to install Webtrends on virtualization software, ensure that the virtualization environment complies with VMWare requirements and best practices for the hardware, and with the Webtrends system requirements (for example, reserved memory available within the image). Virtualization environments should be managed by a knowledgeable IT staff.

Webtrends Technical Support can assist with virtualized implementations as any other implementations. However, in cases where an issue cannot be reproduced by Technical Support, we may request a copy of your virtual environment and try to reproduce the issue using this image.

Webtrends and Anti-Virus Software | top

We recommend disabling anti-virus programs on your Webtrends computers because virus scanning can lock files that Webtrends needs. If the anti-virus program locks even a few files during a Webtrends analysis, Webtrends’ inability to write to these files can cause analysis to be incomplete and fail. Although the presence of anti-virus software does not guarantee a failure, running anti-virus and Webtrends on the same computer is not recommended.

Rather than disable virus scanning, you can configure the program not to scan log files, data files, or configuration files. (Depending on your Webtrends installation, some of these files may be located on network drives or, in a distributed installation, on other computers.) However, anti-virus software can safely scan Webtrends executables.

Although you can set your anti-virus program to run when Webtrends is not analyzing data, or to exclude the directory where Webtrends is installed, Webtrends generates alerts based on whether anti-virus is running on the same computer as Webtrends. You can use the Alert Configuration dialog box to change the default response to anti-virus scanning. For more information about managing alerts, see Help after you install Webtrends.

Screen Resolution Requirements | top

Webtrends requires a minimum screen resolution of 1024 x 768 with 16-bit color.

Analytics Reports Client Requirements for Microsoft Windows | top

This section describes the software requirements for Webtrends Analytics Reports client, which you can use to view Webtrends Analytics HTML reports.

Supported Operating Systems
  • Windows XP
  • Windows Vista Business, Enterprise, and Ultimate
  • Windows 7 Professional and Ultimate
Supported Browsers
  • Microsoft Internet Explorer v6.0, v7.0, or v8.0
  • Mozilla Firefox v3.0, v3.5, or v3.6
Java Runtime Environment (JRE)
Analytics Reports requires JRE v1.6.0_18 or higher to convert reports to other formats. If the required version is not detected, you are prompted to download and install the latest version.
Microsoft Office
If you want to convert Webtrends Analytics reports to Microsoft Word, Webtrends also requires Office XP, Office 2003, Office 2007, or Office 2010 32-bit.
Adobe Flash
Webtrends Analytics requires Adobe Flash v7 or higher. If the required version is not detected, you are prompted to download and install the latest version.
Note: For information about requirements for converting Webtrends Analytics reports to other formats, see Report Exporter Requirements.

Analytics Reports Client Requirements for Macintosh | top

This section describes the software requirements for Webtrends Analytics Reports client, which you can use to view Webtrends Analytics HTML reports.

In addition to the software components described below, you must install the Java Embedding Plugin. You can download this plug-in at http://javaplugin.sourceforge.net/.

Supported Operating Systems
Mac OS X 10.4.9 (English only) or higher with Apple’s Java v1.4.2_05 or higher
Supported Browser
Mozilla Firefox v3.0, v3.5, or v3.6
Adobe Flash
Webtrends Analytics requires Adobe Flash v7 or higher. If the required version is not detected, you are prompted to download and install the latest version.
Supported Operating Systems
Mac OS X 10.4.9 (English only) or higher with Apple’s Java v1.4.2_05 or higher
Support Limitations
  • Webtrends Analytics Reports does not support report exports from Macintosh browsers.
  • Webtrends Explore, ODBC driver, and SmartView are not supported on Macintosh platforms.

Insight Client Requirements | top

For information about server requirements for installing Insight in an On Premises installation, see Requirements for Small, Medium and Large Installation Topologies.

Insight users do not need to install additional components. They only need one of the modern web browsers listed below.

Supported Browsers
  • Microsoft Internet Explorer 7 and higher
  • Mozilla Firefox 3 and higher
  • Chrome 2 and higher
  • Safari 3 and higher

Report Exporter Requirements | top

This section describes the software requirements for the Report Exporter, which is used to convert Webtrends Analytics HTML reports to CSV (comma separated values) text file, to Adobe PDF, or to Microsoft Word, Excel, or Access documents.

Supported Operating Systems
  • Windows XP
  • Windows Vista Business, Enterprise, and Ultimate
  • Windows 7 Professional and Ultimate
Applications
  • If you want to convert Webtrends Analytics reports to Microsoft Word, the Report Exporter also requires Office XP, Office 2003, Office 2007, or Office 2010 32-bit.
  • If you want to export reports to Adobe PDF, Adobe Acrobat Reader 9.0 or above is recommended.
  • If you want to save an exported report as a file, you need to install Java RunTime Environment v1.6.0_18 or higher on the exporting computer.

SmartView Requirements | top

SmartView requires 32-bit hardware and Internet Explorer 8.

Supported Operating Systems
  • Windows XP
  • Windows Vista Business, Enterprise, and Ultimate
  • Windows 7 Professional and Ultimate
Note: The version of SmartView you are running must be the same version as your Webtrends Analytics version.

Visitor 360 Web Services Requirements | top

Supported Operating Systems
  • Windows Server 2003 x86
  • Windows Server 2003 x64
  • Windows Vista Business, Enterprise, and Ultimate
Required Applications
  • Microsoft .NET Framework 3.5 SP1
  • Microsoft Internet Information Services

Webtrends ODBC Driver Requirements | top

Supported Operating Systems
  • Windows XP x86
  • Windows XP x64
  • Windows Vista Business, Enterprise, and Ultimate
  • Windows 7 Professional and Ultimate
  • Windows Server 2003 x86
  • Windows Server 2003 x64
  • Windows Server 2008 x64
Supported Applications
  • Microsoft Excel for Office XP, 2003, 2007, or Office 2010 32-bit
  • Microsoft Access for Office XP, 2003, 2007, or Office 2010 32-bit
  • Microsoft Query for Office XP, 2003, 2007, or Office 2010 32-bit

Explore Requirements | top

Supported Operating Systems
  • Windows XP x86
  • Windows XP x64
  • Windows 7 Professional and Ultimate
Required Applications
Microsoft .NET Framework 3.5 SP1
Supported Browsers
  • Microsoft Internet Explorer v6.0 or v7.0
  • Mozilla Firefox v2.0, v3.0, or v3.51 with FFClickOnce v0.8

Segments Requirements | top

Segments does not require installation of any components. All you need is one of the modern web browsers listed below.

Supported Browsers
  • Microsoft Internet Explorer 7 and higher
  • Mozilla Firefox 3 and higher
  • Chrome 2 and higher
  • Safari 3 and higher

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